Items are posted all week, apart from Saturday and Sunday.
We offer a Same Day Dispatch for items purchased before 2pm (excluding Bank Holidays, and may not include custom items).
You will receive an email advising you of the dispatch of your purchase.
Our standard Free Delivery is via Royal Mail 1st Class Standard.
We normally use Royal Mail, Standard Airmail, but may use Couriers for some items.
Please contact us if you have not received your item in the time frame above, and we will work towards a resolution for your undelivered item.
Royal Mail does not count an item as missing, within the UK, until the 15th Working day after the due date.
This is out of the control of Platinum Place, but we offer the following:
Order undelivered after 10 working days, from our dispatch date: You can claim a replacement or refund.
This offer is not available when there are Royal Mail Postage Strikes a running, and will be kept to the Royal Mail Terms and Conditions.